SHIPPING POLICY

Last updated: September 2026

At Paper Heartz Co., every order is prepared with care and shipped with the same attention to detail that goes into our pieces. Below you’ll find everything you need to know about shipping and delivery.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, limited drops, holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

2. SHIPPING OPTIONS

Available shipping methods and estimated delivery times are displayed at checkout based on your delivery address.

Delivery times are estimates and begin once your order has been dispatched. They are not guaranteed delivery dates.

3. FREE SHIPPING

Free shipping is available on orders over $100.

The qualifying order value is calculated based on the merchandise subtotal before applicable taxes, discounts, or other charges.

4. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow some time for the carrier's tracking system to update after the shipment has been scanned.

5. DELIVERY DELAYS

Once an order has been handed over to the shipping carrier, delivery is outside of our direct control.

Delays may occur because of:

• Carrier disruptions
• Weather conditions
• Holidays
• Customs processing
• Incorrect or incomplete delivery information
• Unexpected regional delays

If your tracking information shows a delay, we recommend contacting the carrier directly for the most current delivery information.

6. INCORRECT SHIPPING ADDRESS

Please make sure your shipping information is correct before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Paper Heartz Co. is not responsible for orders delivered to an incorrect address provided by the customer.

7. LOST OR STOLEN PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier to open an investigation.

Paper Heartz Co. is not responsible for packages that are confirmed as delivered by the carrier.

8. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible with:

• Your order number
• Photos of the damaged package
• Photos of the damaged product

We will review the situation and determine the appropriate resolution.

9. INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

These charges are determined by the destination country's customs authorities and are not controlled by Paper Heartz Co.

Customers are responsible for understanding and paying any applicable import charges.

10. ORDER CANCELLATIONS

We begin processing orders as quickly as possible. If you need to cancel an order, contact us immediately after placing it.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

11. CONTACT

If you have questions about your shipment or need assistance with an order, please contact us through our Contact page.

Please include your order number whenever possible so we can assist you more quickly